The Journey
How It Works
From first call to keys: Pre-Qualify, choose a Partner, get approved, finish paperwork, then move in.
1
Pre-Qualify
2
Partner Property
3
Get Approved
4
Final Paperwork
5
Move In
Stage 1: Pre-Qualify + Apply
We confirm the program fit, match you to a Partner Property, collect your file, and begin processing after your forms and Initial Fee are complete.
Same day to 1 business day
Pre-Qualify With a Counselor
Start with the Get Started form or a phone call. A Counselor reviews your rental history, income, budget, and timing.
What you do
Tell us about your rental issue, income range, target rent, move-in timing, and preferred area.
What DDC does
Checks whether your case fits the program and explains what can realistically work before you spend time and money applying.
Then you get
A clear yes/no path, plus the next steps to move forward.
After Pre-Qualification
Pick a Partner Property
We match you with Partner Properties that are willing to work with second-chance files through Done Deal.
What you do
Choose at least one Partner Property that fits your area, rent range, unit size, and move-in date.
What DDC does
Filters the Partner list against your case so you are not wasting applications on properties that will not work.
Then you get
A realistic property target and a Counselor who knows where your file is headed.
1–3 days to gather
Submit Your File
Your Counselor collects the information needed to advocate for you and prepare the property application packet.
What you do
Send photo ID, income proof, rental-history details, co-tenant information, and any paperwork tied to your rental issue.
What DDC does
Reviews the documents, flags anything that could slow approval, and prepares your file for the selected Partner.
Then you get
A complete file that can be processed instead of a partial application that stalls.
Before processing
Sign Forms + Pay Initial Fee
Before processing begins, you sign the required program forms and pay the Initial Fee tied to your selected Partner Property.
What you do
Review and e-sign the forms your Counselor sends, then pay the Initial Fee using your favorite payment method.
What DDC does
Confirms signatures and payment, then moves your file from intake into active processing. Your application can now be worked with the chosen Partner.
Then you get
Your file enters active processing, on track for approval with the chosen Partner Property.
Ready to see if you Pre-Qualify?
Answer a few questions and a Counselor will review your situation. Prefer to talk first? Call us at 713-992-3000.