Client FAQs
Clear answers about Pre-Qualifying, fees, timing, and getting approved.
3 Rules
Simple expectations for a successful rental experience.
Pay the rent on time
Timely payments build trust and keep your rental history positive.
Abide by the rules of the lease
Follow the terms of your rental agreement to maintain good standing.
No sneaking in pets or people
Only approved occupants and pets are allowed per your lease terms.
Frequently Asked Questions
Everything you need to know about getting your second chance.
Anyone who needs a second chance to rebuild rental history, and has the right heart, intentions, and financial means to do so.
Read more: Who is Done Deal for?Not automatically. If you have 2 or fewer rental issues and meet the Partner Property's income and background guidelines, we present your application and work to get you pre-approved. If you're not pre-approved within 7 days, your Initial Fee is refunded.
Read more: Will I definitely get an apartment?Yes: an Initial Fee and a Lease Assurance Fee. The amounts are based on your individual credit and rental history, plus your Partner Property's rates. You complete our qualifying forms first, then pay the Initial Fee. If you're not pre-approved within 7 days, your Initial Fee is refunded.
Read more: Are there fees?The Initial Fee is due before your application will be processed. The Lease Assurance Fee is due a minimum of 2 days before your move-in.
Read more: When are the fees due?Sometimes… different Partner Properties have different rulings on this. Contact us or consult your Counselor for more details.
Read more: Can I get a move-in special?Most leases are 6 months; however, longer options are available. Please contact us or consult your Counselor for more details.
Read more: How long are the leases?Our rates are similar to, or less than, what properties used to charge to accept individuals with rental issues; however, a majority of properties no longer accept fresh rental issues. Please contact us or consult your Counselor for more details.
Read more: How much does this cost?Price!
Our rates are similar to, or less than, any other property used to charge when accepting a recent rental issue. Most properties no longer accept applicants with a recent rental issue.
Choices!
There are very, very few Properties that accept recent or multiple rental issues. (Done Deal works with 100+ Partner Properties and is regularly adding more!)
Protection!
Some properties would like to help as much as possible, but if discrepancies arise you may be declined and often lose your application fees, administration fees, and sometimes a hold deposit, all non-refundable. Our service is pre-approval or your money back!
Freedom!
Once you use our service, as long as you pay the rent on time and obey the rules, you can renew or move to other Partner Properties with low or minimal additional fees.
Ready for Your Second Chance?
Don't let your past define your future. Take the first step toward your second chance home today.